Technical Assistance

Screen frozen? Video won't play? Have a look at our guides for Technical Problems

LawCPD Password Reset
How to regain access to your account if you can't log in I used a Social Login like LinkedIn, Facebook or Google Log out of any other LawCPD acco...
Sun, 28 Mar, 2021 at 12:51 PM
I can't access my account / I can't create a new account
I can't access my account If you created your LawCPD account using a social sign in (e.g. Facebook, LinkedIn etc), please log in using the social s...
Thu, 14 Mar, 2019 at 2:47 PM
I cannot click the 'Next' button
'Next' button greyed out A common issue is that customers find they are unable to progress from a course's review question. Often this is...
Wed, 17 Jan, 2018 at 3:59 PM
Supported Browsers and Devices
Learners can use Desktop/Laptop, Tablet and Smartphone devices when taking online courses. Difficulties completing and viewing course(s) may be experien...
Wed, 20 Feb, 2019 at 4:59 PM
I want to update my Email Address
See the below solution if you would like to change your account email.  Note: You will need to know your current password to firstly log in before you can ...
Tue, 19 Mar, 2019 at 11:33 AM
I haven't received my password reset email
Before you start: This solution is for customers who have attempted to reset their password following the steps found in the solution I've forgotten ...
Thu, 9 Jan, 2020 at 11:00 AM
I am experiencing technical difficulties
Check if these solutions fix your problem: Having problems logging in? Try I've forgotten my password, how do I reset it? Having problems progressin...
Tue, 30 Jun, 2020 at 9:07 AM
I've been locked out of my account
If you have entered an incorrect password more than 5 times, we temporarily lock your account for 24 hours We do this to limit repeated attempts at gues...
Thu, 20 Dec, 2018 at 2:11 PM
I can't get PayPal to work on LawCPD's website
If you don't seem to be able to get the PayPal link to work when checking out with us, it might be because your browser is blocking the PayPal pop-up w...
Thu, 17 Jan, 2019 at 3:17 PM
Customer cannot properly log out of account
Use this solution when:  User has two or more accounts and when they 'log out' of the other account and try and log back in again it takes them ...
Thu, 2 Apr, 2020 at 2:45 PM