Technical Assistance

Screen frozen? Video won't play? Have a look at our guides for Technical Problems

I cannot click the 'Next' button
'Next' button greyed out A common issue is that customers find they are unable to progress from a course's review question. Often this is...
Wed, 17 Jan, 2018 at 3:59 PM
I don't have internet access on my phone, how do I get it?
Call your phone provider and enquire about their internet add-on products for your handset.
Wed, 15 Apr, 2015 at 3:42 PM
I am experiencing technical difficulties
Check if these solutions fix your problem: Having problems logging in? Try I've forgotten my password, how do I reset it? Having problems progre...
Wed, 17 Jan, 2018 at 4:02 PM
I've been locked out of my account
If you have entered an incorrect password more than 5 times, we temporarily lock your account for 24 hours We do this to limit repeated attempts at gues...
Wed, 14 Nov, 2018 at 3:06 PM