Technical Assistance

Screen frozen? Video won't play? Have a look at our guides for Technical Problems

I've forgotten my password, how do I reset it?
To reset your password, please click here. You'll need to insert the email address that is associated with your LawCPD account and click SEND EMAIL...
Thu, 20 Dec, 2018 at 2:10 PM
I can't access my account / I can't create a new account
I can't access my account The account information you'll need to have to log-in if you are an existing customer is: Your email address Your...
Tue, 22 Jan, 2019 at 9:08 AM
I cannot click the 'Next' button
'Next' button greyed out A common issue is that customers find they are unable to progress from a course's review question. Often this is...
Wed, 17 Jan, 2018 at 3:59 PM
I don't have internet access on my phone, how do I get it?
Call your phone provider and enquire about their internet add-on products for your handset.
Wed, 15 Apr, 2015 at 3:42 PM
I am experiencing technical difficulties
Check if these solutions fix your problem: Having problems logging in? Try I've forgotten my password, how do I reset it? Having problems progre...
Wed, 17 Jan, 2018 at 4:02 PM
I've been locked out of my account
If you have entered an incorrect password more than 5 times, we temporarily lock your account for 24 hours We do this to limit repeated attempts at gues...
Thu, 20 Dec, 2018 at 2:11 PM
I can't get PayPal to work on LawCPD's website
If you don't seem to be able to get the PayPal link to work when checking out with us, it might be because your browser is blocking the PayPal pop-up w...
Thu, 17 Jan, 2019 at 3:17 PM