Check if these solutions fix your problem:

Confirm your internet browser software is up-to-date

Your browser is the program or application you use to visit webpages - usually it will be either Internet Explorer, Google Chrome, Mozilla Firefox or Apple Safari

Find out your browser version

  1. Visit

  2. This page will tell you the program or application you are using, and the version, as well as whether this is the current version
    1. E.g. "You are currently using Internet Explorer 6"

  3. If your version is not the current version, you will receive suggestions to update

We recommend that our customers use Google Chrome

If difficulties persist contact us in one of the following ways: