I can't access my account
The account information you'll need to have to log-in if you are an existing customer are:
If you have forgotten your password, please refer to 'I've forgotten my password, how do I reset it?'
Your username (not email address)
If you have forgotten your username, you can either contact us by creating a new ticket or simply create a new account.
I can't create a new account
You will be prevented from creating a new account if you are attempting to use an email address that is associated with an existing account. To solve this either use an alternative email address or contact us and we can help you access your existing account.