I can't access my account


The account information you'll need to have to log-in if you are an existing customer are:

Your username (not email address)

Your password


If you have forgotten your password, please refer to 'I've forgotten my password, how do I reset it?'

If you have forgotten your username, you can either contact us by creating a new ticket or simply create a new account. 



I can't create a new account


You will be prevented from creating a new account if you are attempting to use an email address that is associated with an existing account. To solve this either use an alternative email address or contact us and we can help you access your existing account.